Terms and Conditions

Specifying the terms and conditions between the operator / seller and the customer / buyer (hereinafter referred to as “GTC”)

1. The operator (seller) of the Wrent online shop is W rent, s.r.o. / Jozef Kľúčik, industrial area of Považské strojárny, Považská Bystrica 017 01.

Protecting your personal data is one important element of building the systems and procedures used in our company. This policy explains how the company W rent, s. r. o. , with registered office in Prečín 277, 018 15 Prečín, Slovakia, ID No.: 46 908 668, company registered in the Commercial Register of the District Court of Trenčín, Section Sro, Insert No. 27314/R, we process your personal data in the provision of our services.

2. The customer (buyer) in the online store is any natural or legal person who submits an electronic form with an order for goods (product(s) or service(s)).

3. When ordering as a natural person – non-businessman, please provide your name, surname, address where the goods are to be delivered, telephone number and e-mail. If you are purchasing as a legal person (company or trade), please also include your business name, VAT number, VAT number and billing address if different from the delivery address in your order.

4. Acceptance of the order of goods by the operator and thus the conclusion of the purchase contract occurs on the basis of confirmation of this correctly and completely filled out order in electronic form (e-mail) by the operator, while the operator reserves the right to make additional adjustments to the price of the ordered goods (the operator does not guarantee the price of the goods, which is listed on the operator’s website at the time of ordering, since it is dependent on changes in the supplier prices of the goods in question). After the order has been placed, a confirmation of receipt of the order will be sent to the e-mail address provided by you and later on further information about the status of your order (e.g. the order has been processed, the goods have been dispatched, the goods are currently out of stock, etc.). The registered customer can check the order directly in the online mode on the web page of the online store after logging in.

5. The place of fulfilment of the Purchase Contract shall be understood as the registered office (residence) or place of business of the Customer as indicated in the electronic order form. The goods will be delivered by the operator using the services of third parties (contractual carrier, courier service) or the operator will deliver the goods by its own means or, by agreement with the customer, the goods will be prepared at the operator for delivery. Delivery of the goods is effected by handing them over to the Customer or by handing them over to the contractual carrier for transport. Title to the goods shall pass to the purchaser upon delivery of the goods, subject to the condition precedent that the purchase price stated in the order is paid in full. Pending the transfer of ownership from the operator to the customer, the customer shall have all the obligations of a bailee of the goods and shall be obliged to store the products and services securely at his own expense and to mark them in such a way that they are at all times identifiable as the goods of the operator.

6. The Operator shall deliver the goods to the Customer as soon as possible after receipt of the electronic order form within the delivery times specified on the Operator’s website. The Customer acknowledges that the stated delivery dates (delivery times) are indicative only. The Customer agrees to extend the delivery time if the production of the ordered goods or other circumstances so require. In the event that the Operator is unable to deliver all of the ordered goods to the Customer within the agreed deadline, the Operator shall notify the Customer of this situation as soon as possible and shall inform the Customer of the expected delivery date of the ordered goods or propose the delivery of replacement goods.

7. If the goods are delivered by a contractual carrier, the Customer gives the Operator the right to provide the contractual carrier with the necessary personal data for the purpose of delivery of the goods (name / business name, address, telephone).

8. Upon receipt of the goods, the customer receives a receipt for the goods, which is also proof of payment of the goods in the case of payment on delivery. The proof of receipt of goods is also a written order for the goods. The tax receipt with the calculation of the purchase price and VAT will be sent to the customer by e-mail within 14 calendar days of delivery of the goods.

9. If the Customer fails to pay for and take delivery of the ordered goods outside the situation of damage to the goods upon delivery (the shipment is returned as undeliverable without the fault of the operator, e.g. if the contractual carrier did not find the addressee, did not inform about the storage of the shipment, the Customer inadvertently or intentionally did not take delivery of the shipment, etc. ), the operator may claim compensation for damages caused by the breach of the obligation to which the contractual penalty applies. In such a case, the contractual penalty shall be set at a minimum of the postage paid and a maximum of 50% of the total price of the order. The Customer who has not accepted the order will be sent a message by e-mail requesting information on what to do next with his order. The customer has 7 days from the date of sending the message to respond to this request. If the customer requests that the returned shipment be resent, the operator shall add a second handling fee and postage to the total price of the shipment according to the applicable price list. Reshipment of the returned consignment is only possible on the basis of advance payment. If the Customer fails to respond to the Operator’s request within the specified period, the order will be cancelled by the Operator.

10. The customer as a private person (non-business) has the option to withdraw from the contract within 7 working days of receipt of the goods in accordance with the law. In this case, the customer shall contact the supplier and send him a written statement (not by electronic communication) of withdrawal from the contract, indicating the order number, date of purchase and account number or exact address for financial settlement. The Customer shall return the purchased goods in the same condition as when received (including documentation, accessories, etc.) to the Operator’s address at his own expense together with the original proof of purchase (but not by cash on delivery). The Customer shall not have the right to withdraw from the contract if the goods have been purchased and collected in person from the Operator. The Operator undertakes to reimburse the Customer the price paid for the goods concerned within 15 calendar days from the date of receipt of the returned goods in the same manner as was used to pay for the goods, unless the Customer requests otherwise. If the returned goods are damaged, used, worn out or incomplete, the operator may refund the purchase price to the customer less the value of the damage or wear and tear of the goods in question at a minimum of 1% of the total price of the goods (in accordance with the relevant provisions of Section 457 of the Civil Code).

11. The Customer may not withdraw from a sales contract whose subject matter is the provision of a service if the performance of the service has commenced with the consent of the Customer before the expiry of the withdrawal period, nor may the Customer withdraw from the sale of goods made to the Customer’s special requirements, goods intended specifically for one Customer, goods that cannot be returned due to their characteristics (e.g. for hygienic reasons) or goods that are perishable.

12. The Operator reserves the right to change prices. The price is valid as stated in the e-mail confirming receipt of the order. The price does not include consultancy, transport or any other costs unless stated in the product description. The price of the goods is determined according to the current price list. Discounted (promotional) prices of goods are clearly marked with symbols (such as “promotion” or “sale”). The validity of the discounted prices lasts until the stock is sold out or for the duration of the period indicated at the discounted price.

13. If the Customer is currently located or lives abroad, the Operator shall agree payment and delivery terms with the Customer individually. When delivering the order to the Czech Republic, the Customer shall pay the price of the goods and the courier service in CZK according to the current exchange rate of the National Bank of Slovakia (www.nbs.sk).

14. Warranty conditions are adjusted according to the type of goods.

15. The operator is not responsible for late delivery of goods caused by the delivery person (post, courier) or by giving the wrong address of the customer. The Customer is obliged to thoroughly inspect the goods upon receipt of the goods from the carrier and to confirm the receipt of the goods by signing the receipt of the goods on the receipt of goods. If the shipment is visibly damaged or destroyed, the Customer is obliged to contact the Operator immediately without taking delivery of the shipment. Claims for any non-delivery of the goods due to the fault of the delivery person or damage to the goods caused by the delivery person must in such cases be made directly with the delivery person. Claims for mechanical damage to goods caused by transport, the receipt of which without defects has been confirmed by the Customer to the delivery agent, will not be recognised as justified by the Operator and no benefit will be provided to the Customer in respect of such a claim.

16. All electronic orders for goods received are considered as a proposal for the conclusion of a purchase contract and are not considered binding. The Customer shall have the right to cancel the order without giving any reason at any time prior to the dispatch of the goods by e-mail or telephone. The operator has the right to cancel the order in case of non-delivery of the goods due to force majeure, due to the end of their production, due to their out of stock or due to the impossibility of delivery at the price indicated in the online store, in all these cases the operator shall inform the customer about it. The operator is obliged to provide the possibility of delivery of replacement goods. The Customer has the right to refuse the possibility of delivery of replacement goods and to withdraw from the order of said goods. In the event of payment of the purchase price or part thereof, upon cancellation of the order, the funds shall be returned to the Customer within 15 calendar days in the same manner as was used for payment for the goods, unless the Customer requests otherwise.

17. The Customer declares that it agrees within the meaning of Section 7 (1) of Act No. 428/2002 Coll. on the protection of personal data, as amended, that the operator processes and stores his personal data, in particular those listed above and/or which are necessary for the activities of the operator and processes them in all its information systems. The Customer grants the Controller this consent for an indefinite period of time. The Customer may withdraw consent to the processing of personal data at any time in writing (by e-mail, letter) or by telephone, whereupon the controller will delete his/her personal data from its database. The registered customer can update his/her personal data directly in the online mode on the web page of the online shop after logging in.

18. After placing an order or registering, the Customer may receive messages about offers of goods, promotions and services of the Seller. The Customer may cancel the mailing at any time via the link provided in the emails that will be delivered to him/her.

19. In addition to the general provisions of the Civil Code, special regulations, in particular Act No. 108/2000 on consumer protection in door-to-door and mail order sales, Act No. 250/2007 on consumer protection, apply to business relations (as well as other legal relations that may arise from it) with natural persons who do not act in the conclusion of business contracts under these GTC within the scope of their business activities.

20. The Customer and the Operator agree that they fully accept the electronic form of communication, in particular via electronic mail and the Internet, as valid and binding for both parties. The electronic form of communication is not acceptable in the event of withdrawal from the purchase contract.

21. By sending the order, the Customer confirms that he/she has read these GTC and agrees with them in their entirety. Notwithstanding any other provisions of these GTC, the Operator shall not be liable to the Customer for any loss of profit, loss of opportunity or any other indirect or consequential loss due to negligence, breach of the Purchase Agreement or otherwise. In the event that any provisions of these GTC are found by the competent authorities of the Slovak Republic to be invalid or unenforceable, in whole or in part, the validity and enforceability of the remaining provisions of the GTC and the remaining parts of the relevant provision of the GTC shall remain unaffected thereby.

22. The GTC shall apply as stated on the website of the operator on the date of sending the electronic order form, unless otherwise expressly agreed between both parties.

The Operator reserves the right to change these GTC. The obligation of written notification of the change of the GTC is fulfilled by placing it on the website of the shop.

These GTC are valid from 01.07.2020 and fully replace the previous GTC. The Operator reserves the right to change the GTC without prior notice.